Privacy Policy

1 Personal Information We Collect

Arabia Perfume Dubai may collect customer information such as:

• First and last name
• Phone number
• Email address
• Shipping address
• Account information
• Order history
• Cart details
• Limited payment-related information
• Customer support messages
• Tracking numbers and shipping information
• IP address, device information, browser information, and website usage data

2 How We Use Information

We use customer information for these purposes:

• Processing orders
• Preparing and shipping products
• Contacting customers about orders
• Providing payment and delivery updates
• Issuing receipts or related documents
• Providing after-sales service
• Answering questions and supporting customers
• Preventing fraud or unusual website activity
• Improving the website and customer experience
• Sending updates, promotions, or coupons where appropriate or with customer consent

3 Disclosure to Third Parties

Arabia Perfume Dubai does not sell customer personal information to third parties.

However, we may share necessary information with service providers involved in fulfilling orders, such as:

• Courier companies such as Flash Express
• Payment service providers
• Website and WooCommerce service providers
• Hosting and security service providers
• Analytics providers such as Google Analytics, Facebook Pixel, or TikTok Pixel if used
• Government agencies or legal authorities when required by law

4 Payment Information

The website may use external payment services such as payment gateways, bank transfer, PromptPay, or cash on delivery.

We keep only the information necessary to verify orders and provide service. We do not store full credit card details on our website unless that information is handled by the payment provider under its own system.

5 Cookies and Tracking Technologies

The website may use cookies or similar technologies to help the site work properly, including:

• Remembering cart items
• Remembering login status
• Analyzing website usage
• Improving customer experience
• Measuring advertising performance if tracking tools are installed

If tools such as Google Analytics, Facebook Pixel, or TikTok Pixel are used, customers should be informed appropriately and a separate Cookie Policy may be provided.

6 Data Retention

We retain customer information only as long as necessary for service purposes such as order processing, shipping, after-sales support, legal or tax obligations, and preventing disputes or fraud.

When information is no longer needed, we will delete, destroy, or anonymize it where appropriate.

7 Data Security

Arabia Perfume Dubai takes reasonable measures to protect customer information against unauthorized access, use, alteration, disclosure, or destruction.

However, internet transmission carries risk. Customers should keep account information and passwords secure and should not share passwords with others.

8 Customer Rights

Customers may contact the store to exercise rights related to their personal information where allowed by law, such as:

• Requesting access to personal information
• Requesting corrections
• Withdrawing consent where consent was provided
• Requesting deletion or restriction in certain cases
• Objecting to certain uses of information
• Requesting details about use or disclosure of information

Some requests may be limited by legal or service requirements, such as retaining order records for accounting, delivery, or review purposes.

9 Children's Information

This website is not primarily intended for children. If we learn that a child has provided personal information without appropriate guardian consent, we may delete or restrict use of that information where appropriate.

10 External Links

The website may link to external platforms such as LINE, Facebook, TikTok, Shopee, payment providers, or courier services.

When you leave Arabia Perfume Dubai and use an external platform, data handling is governed by that platform's own policy. We cannot control third-party privacy practices.

11 Policy Changes

We may update or change this Privacy Policy when appropriate. Any updated version will be published on the website.

Customers should check this page periodically for the latest information.